Booking, Deposit & Cancellation Policy

_Last updated: June 3, 2026_

This policy explains how deposits, payments, cancellations, rescheduling, and on-site responsibility work when you book talent through OSOM Talent. It applies whether you book an individual worker (for example a DJ, photographer, bartender, or street-team promoter) or a partner crew (for example a visuals/VJ team or an equipment rental). Below, "your talent" means whoever you booked. It is written in plain language so you know what to expect before you pay. Your booking is also governed by our Terms of Service; if anything here and the Terms appear to conflict, the Terms control.

1. How payment works

- 50% deposit to book. When you request a booking you pay a deposit equal to 50% of the quoted total. The deposit confirms your date and reserves your talent's time and any equipment you select. For a direct booking of an individual worker, the price is calculated automatically from that worker's listed rates (plus our service fee) and shown to you before you pay. If the talent declines your request, your deposit is refunded in full automatically. - Balance charged automatically after the event. The remaining 50% is charged automatically to the same card you used for your deposit, once the booking is completed. For an individual worker, that is after the worker checks out on site with their proof of work. For a partner crew, that is once the event has taken place and the work is confirmed. You authorize this final charge when you pay your deposit, so there is nothing extra for you to log in and do, and no invoice to chase. We email you a receipt each time. If a card is ever declined, we email you a secure link to update it and finish the balance. - What the price covers. The quoted total reflects your talent's services and any equipment you select. OSOM Talent's service fee is already included in the price you see; there is no separate surcharge at checkout.

2. Your 7-day full-refund window

You may cancel for any reason within 7 calendar days of paying your deposit and receive a full refund of that deposit, as long as the event itself has not already taken place. Request the cancellation from your bookings page and the refund is returned to your original payment method.

3. After the 7-day window

Once 7 days have passed since you paid the deposit, the deposit is non-refundable. When you reserve a date, your talent holds that date for you and turns away other work, so the deposit functions as a reasonable pre-estimate of their lost-opportunity costs (a retainer), not a penalty.

If you cancel after the 7-day window:

- The deposit is forfeited. - You are not charged the remaining balance for a booking you cancel before it is performed.

4. Rescheduling

We would rather move your date than lose your booking. If you need to reschedule, contact us as early as you can. Where your talent's calendar allows, we will apply your existing deposit to a new mutually agreed date at no extra deposit. Rescheduling is offered at OSOM Talent's and your talent's discretion and is subject to availability. A reschedule is not a cancellation, and a rescheduled deposit remains non-refundable.

5. If we or your talent cannot perform (replacements & refunds to you)

If your booked talent has to cancel, our first move is to place a comparable replacement so your event still happens as planned: same category, and as close as we can get to the type of work and style you booked. A replacement never changes your price. You pay exactly what you booked, even if the replacement normally charges more; any difference is OSOM Talent's to handle, never yours.

Partner crews often run multiple people, which makes a swap quick; for an individual worker we match you with another available OSOM pro for your date and time. We will notify you as soon as the replacement is confirmed. If you would rather not proceed with the replacement we offer, tell us before the event and we will treat the booking as unperformed under the refund paragraph below.

If a confirmed booking cannot be performed because of your talent or OSOM Talent and we cannot arrange a comparable replacement (or you decline the one we offer before the event), you receive a full refund of everything you paid, including the deposit.

6. Weather, emergencies & events outside anyone's control (force majeure)

Neither you, OSOM Talent, nor your talent is responsible for failing to perform because of events outside reasonable control, including severe weather, fire, flood, power or internet outages, illness or injury, government action, venue closure, strikes, travel or transport failures, or other emergencies. If such an event prevents the booking, our goal is to reschedule to the next workable date and apply your payments to it. Where a reschedule is genuinely impossible, we will work with you in good faith on a fair resolution.

7. On-site responsibility & liability

Please read this section carefully.

- Your venue and your guests. OSOM Talent and your talent are not responsible for conditions at your venue or anything on your end, including the suitability, safety, power supply, internet, permits, licensing, or staff of the location, or for the conduct of your guests or other vendors. - Your property and equipment. We are not responsible for damage to your property, your venue, or third-party property that is not directly and solely caused by your talent's own negligence. - Provide a safe, ready space. You agree to provide safe and adequate access, power, and working conditions for your talent and their equipment. If the booking cannot proceed because the site is not ready or not safe, that is treated as a client cancellation under this policy. - Damage caused by you. If you, your guests, or your venue damage, lose, or destroy your talent's equipment, you are responsible for the repair or replacement cost. - Limit of responsibility. To the fullest extent allowed by law, the total combined liability of OSOM Talent and your talent for any claim arising out of a booking will not exceed the amount you actually paid for that booking. None of us is liable for indirect, incidental, or consequential losses (for example lost profits, lost revenue, or the cost of a substitute service).

The detailed legal terms, including indemnification and insurance expectations, are in our Terms of Service.

8. How to cancel or reschedule

- Cancel: open your bookings page, choose the booking, and select Cancel. Your refund eligibility (full refund vs. forfeited deposit) is shown before you confirm. - Reschedule: contact OSOM Talent at info@osomtalent.com and we will coordinate a new date with your talent.

9. Questions

Email info@osomtalent.com. This policy is informational and is part of, and subject to, the binding Terms of Service.